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bmibaby has recently changed their seat allocation procedure in an interesting way.
bmibaby now tries to force passengers to pay for seat allocations by splitting groups and couples.
bmibaby likes to call themselves the airline with the tiny fares; that may be true in some cases, but they certainly have the service to match and bmibaby has found new and innovative ways to charge passengers for everything and anything.
You used to be able to make your own seat allocation without charge when you checked in online. Not any longer. bmibaby now charges you to select a seat, so if there are two or more of you travelling together you will have to pay extra to sit together.
This is a recent change to the booking system and online checkin system and has been done before other changes that could have made life easier. For example every time you book you have to enter all your contact details because the system relies on internet browser cookies to recall details and most internet browsers delete cookies for security.
bmibaby make things very difficult if you want to complain. bmibaby does not employ any staff at airports, instead they use service companies whose staff can only perform a limited range of tasks and have no real stake in bmibaby.
bmibaby will only accept complaints in writing, but makes it difficult to find the address to which complaints must be sent. Their next tactic is to ignore written complaints. Most people find it difficult enough to write a letter, but when you get no response it's likely that most people will forget about the complaint and bmibaby will never do anything.
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Listen to the People 
bmibaby complaints and comments 
I tried to contact them yesterday on 00448458101100 and got a choice of 5 responses...none of which were actually available so after several repetitions of the same automated voice I gave up.
As you say, on the website there is NOWHERE to contact last minute... say when there is a strike on... and you need info on exactly what is happening and how to replan your own flying schedule.
Of course, they have my email address and phone no but...hell!...why bother letting me know what choices I have? So much better for customer relations if I drive 100 kms to Bordeaux and THEN find out that the flight is cancelled.
I wasn't the only one in the queue who was livid; there were many more airline savvy people, who expected some response from a company which happily deals online to take your money but wont contact you via same media in order to keep you up to date and at least aware of the current situation.
So I had no chance at all to change my flight date and have lost money to this small minded company.
I will write to the Castle Donnington address and complain most strongly but...to what avail?
A lady in front of me said, 'they treat people this way because they can'
I feel insignificant and used by them.
C M Hills