bmibaby new website a mess
Tuesday, 05 January 2010 14:21

January 2010 and bmibaby is trumpeting its new website design, the bmibaby marketing email says . . . 'We've just launched our fantastic new website! There are loads of great features, . . .'

The new site looks and operates as though it was put together by a bunch of amateurs and operates at a speed that would disappoint a snail. Images appear over several seconds.

For reasons best know to themselves the designers of the new bmibaby website have changed the way that the from and to airports are selected, which means that the list is now to large to fit many screens. bmibaby has also changed the way outward and return dates are selected, adding confusion and extra un-necessary mouse clicks. You could be forgiven for thinking that bmibaby wants to make life difficult for prospective passengers.

If you do manage to enter flight details then click 'show flights' you are presented with a waiting screen

bmibaby wating for ever

When the new website was tested (Jan 5, 2010) this screen was visible for several minutes despite the submit button being clicked, and finally produced an error message . . .

bmibaby is this a joke website

'Invalid access to memory location' means there is something wrong at bmibaby. On another occasion a 'page not found' error was produced.

After 20 minutes the flight enquiry was abandoned, so much for the 'fantastic new website' - the old website worked, this one does not.


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Comments (3)Add Comment
0
New Website
written by James B-T, 27 July, 2010
There is an interesting video on You Tube that I watched recently (sorry I can't find it again to be able to give you the link). It is a presentation from a the Company that developed BMI Baby's new website. They went through various features each time commenting on how much each tweek had increased revenues. The presenter was very pleased with himself. This is indicative of BMI Baby's approach to their customers: get as much money out of them as possible. Once we've got their money, make it impossible for them to get it back. Nice
0
Mr
written by Stephen Mulligan, 13 May, 2010
There is a problem at Gatwick with possesion search an unopened bottle of Mineral water was confiscated giving me no option to drink
it.

This was not the case at Heathrow I had an openned bottle and the security man gave me the option of drinking the water.

There needs to be consistency in standards not the arrogants I experienced.
0
New website
written by mark young, 25 January, 2010
This new [bmibaby] website is a confusing mess. Whoever designed it should be sacked, and as for trumpeting it's new features to the public, they should hide or hang their heads in shame. The previous version worked well. Why change what was not broken? I fly to Prague and back a lot, but my last two journeys were with Ryanair whose site is easy to use. I couldn't get the bmibaby site to respond. It kept deleting my one way fare request and as I did not want a return I could not book.
The "Where we fly" section is most confusing. A big backward step, but no doubt some IT professionals and consultants made a killing selling the idea to "The Board"

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